About repair warranty service

MOMOTARO JEANS' lifetime repair guarantee service is designed to allow you to wear your cherished garment for a long time.

Repair warranty details

Repairs are available with either a "free warranty" or a "paid warranty".

Free repairs
  • Sewing thread breakage
  • Broken buttons and zippers
  • Rivet breakage
  • Hemming
Paid repairs
  • Chafing of fabric (crotch, etc.)
  • Pocket bag torn
  • Belt loop replacement etc.
Not eligible for repair
  • Waist width adjustment/tightening
  • Customizations and repairs outside of the original specifications

*Prices vary depending on the repair area and size.
*Depending on the condition of your jeans, such as severe damage, we may not be able to repair them.

Before requesting repairs

1. Prepare your "CERTIFICATE OF GUARANTEE"

Please prepare the "CERTIFICATE OF GUARANTEE" that was included with your purchase. Please note that if you lose or forget it, you will be charged for any repairs that were free of charge.

2. Wash the jeans you want to repair.

  • Please wash your jeans and bring them back completely dry in their "washed" state.
  • Washing with water is also fine.
  • Please make sure to wash the fabric to straighten it before ordering.
  • Unwashed jeans can damage your sewing machine or produce poor results.
  • For hygiene reasons, we may decline your request if we determine that you are wearing a mask.
  • We may decline your request if you use strong-smelling detergents or fabric softeners, as this may cause odors to transfer to the repair shop.

3. Items to be sent together

  • CERTIFICATE OF GUARANTEE
  • Washed jeans
  • A note detailing the repairs (please provide as much detail as possible)
  • Return address and contact details

4. Shipping Fees

All charges must be borne by the customer.
Please send it to us with postage paid by the customer.
Once repairs are complete, we will return the product to you as follows:

Free repairs

Shipping fee cash on delivery

*Actual shipping costs will be charged from Okayama Prefecture to your area.

Paid repairs

[Repair cost] + [Shipping fee 770 yen] + [COD fee] will be charged for COD shipping.

Quote only

Shipping fee cash on delivery

commission

Repair costs will be paid by cash on delivery.
Cash on delivery fees will be charged separately.

Repair delivery time

Delivery times are subject to change, so please check in advance.
Please note that regardless of the type of repair, from minor repairs such as re-sewing a broken stitch to major repairs such as holes or tears, we will carry out the work in the order in which requests are received.

Repair inquiries

Please contact customer support or the store where you purchased the product.

CUSTOMER SUPPORT

support@japanblue.co.jp

*We will reply on the next business day or later on Saturdays, Sundays, national holidays, Obon, and the New Year holidays. We will reply in the order in which we receive your inquiry, so it may take some time for us to respond to you. Thank you for your understanding.

MOMOTARO JEANS ONLINE STORE

Inquiry form

MOMOTARO JEANS Direct Store

Click here for a list of stores

*The online store inquiry form is not linked to any stores. Please call the store where you purchased the item directly.

Purchase at other stores

Authorized Dealer

Please consult with the store where you purchased the product.

Non-official dealers (closed stores, special sales, pop-ups)

Please tell us the store where you purchased the product.
Inquiry form