Returns and Exchanges

Return and exchange procedure

STEP 1: Please check the return and exchange conditions.

We cannot accept returns or exchanges in the following cases:

• If you have had your pants hemmed or ordered them
• If the item is washed at the customer's facility
• If the item feels more comfortable than it did when you tried it on
  

  *Please note that if you bend or stretch when trying on the garment, wrinkles may form behind the knees.

• The product is soiled/damaged.
  

  *This includes all kinds of odors such as tobacco, perfume, living environment odors, and pet hair.
  *The presence of an odor will be determined upon arrival at our company.

• Ordered products, pre-ordered products, sale products (including lucky bag products), and other non-regular products
• Returns and exchanges from someone other than the person who placed the order

Please note that the above judgments are made based on our company's standards and may not necessarily match your standards.

*We cannot accept returns or exchanges for reasons such as the product being different from what you expected or if the order was incorrect.
*If there is a defect in the product, the above may not apply.
If you find any defects in the product, please contact our online shop.

STEP. 2 Contact our online shop

Please contact our online shop to request a return or exchange.
*If you do not contact our online shop, we may not be able to accept returns or exchanges.

Inquiry form

STEP 3: Return the product

Please return the product to our company or logistics center along with the following items:
We will inform you of the return address later.

• merchandise
• All documents sent to you (10-year warranty, etc.)
• Product Tags
• A note with the return address
• In case of return, please write down the bank account details for the refund (COD and bank transfer only)
  • Bank name
  • Branch name (furigana)
  • Account type
  • account number
  • Account name (furigana)

  ※Postal accounts not accepted

When returning or exchanging an item, please send the shipping costs prepaid (at your expense).
There is no need to specify the shipping company to be used when sending your order.

*If you send it by cash on delivery, we will charge you the fee.
*When returning the product, please fold it in a way that does not put stress on the product.
*Please return the item folded in the same way it was sent to you. (Example: Pants -> Fold in thirds OK, Slacks -> Not OK)

STEP 4 : Arrival confirmation

Once we have received the returned product, we or our logistics center will inspect it and, if there is no problem with the condition of the product, we will exchange or return it to you.

• exchange

We will ship you a replacement item.

• Returns

We will cancel your credit card or deferred payment and refund your payment via bank transfer (Rakuten Bank).
Once we receive the product, we will process your refund within 3-4 business days.
We will refund the amount minus bank transfer fees, shipping fees, and cash on delivery fees.