Regarding requests for hemming

About hemming

We offer a free hemming service for jeans and bottoms purchased at our store.
Jeans are repaired using a chain stitch on a Union Special sewing machine specially designed for hemming jeans.
Please feel free to contact us as we will respond in the following ways.

*Finishing method will conform to genuine product specifications.
*There are some cases where hemming services are not free, such as sale items.

If you would like your pants hemmed at the time of purchase

If you would like to have your pants hemmed at the time of purchase, please enter your desired inseam measurement on the product page.
Please check "How to measure inseam" as this is the measurement specified by inseam.

*Please note that we cannot accept returns or exchanges after hemming.
If you are unsure about the size, we recommend having the pants hemmed after purchase.

*You cannot specify a dimension longer than the inseam of the product.
When purchasing, please check the length and make sure it is specified as a length shorter than the product dimensions.

If you would like to have your pants hemmed after purchase

If you would like to have your pants hemmed after purchase, you can request this at a later date.

STEP.1

Please wash the pants you are wearing.
Please make sure it is completely dry before ordering.
If it's new, there's no need to wash it.

STEP.2

After checking the jeans you received, please specify the hemming position using method ① or ②.

① Specify by inseam measurement Please refer to how to measure inseam before specifying.
When returning the product, please enclose a note indicating the length you require.

② Specifying the hem position using a safety pin or clip Fold back the right leg of your jeans so that you can see where you want to hem them, and secure it with a safety pin or clip.

*If you would like different lengths for the left and right sides, please clearly fix them in place and enclose a note so that we can indicate the finished positions on both sides.

STEP.3

Please send it to our online shop (address below).
Please send it with postage prepaid. (※The customer will be responsible for the postage when returning the item.)

*If you send it by cash on delivery, we will charge you the fee.

〒701-0214
524-1 Sone, Minami-ku, Okayama City, Okayama Prefecture
Japan Blue Logistics Center
086-236-9860

After the jeans arrive at our store, we will hem them at the designated spot.
The hemming will be completed within 5 to 7 business days, and we will send the item back to you at our expense.

How to measure inseam

If you would like to specify the inseam measurement when ordering, please refer to the measurement method below to specify the length. If you would like to match with your own bottoms, please prepare a pair of bottoms that is as close as possible to the product you are purchasing and measure it.
If you would like to adjust the length based on your past purchase history, please check your past purchase history, or if you are a member, please check the inseam measurement in the "Order History" section of your My Page.

*Only online shop history will be saved.

Inseam measurement position

Measure from the base of the crotch seam (not from the stitching).

About the finish

The finished product will be altered to match the stitching of the original product.

*We do not hem skirts or provide special processing.

Jeans: Finished with chain stitching.
Jeans may shrink vertically over time.
Therefore, we will finish the product taking into account the shrinkage in the desired location.
Therefore, there is no need for customers to take shrinkage into consideration.

Chino bottoms: Single stitched finish.

Finishing your distressed jeans

When hemming distressed jeans, the distressed parts will be cut off. If you only need to hem the jeans by 1-2cm, we recommend not cutting them off and enjoying the texture of the distressed jeans.

Finishing your chinos and bottoms

Due to the design of the hem, the threads will need to be untied before the alteration can take place. If you would like the hem shortened by 2-4cm, the needle marks left by the untied threads may be visible.

*When finishing, use an iron or other tool to make the marks less noticeable.

Notes

  • We cannot accept returns or exchanges on hemmed items. Please make sure to check the size and length carefully before ordering.
  • The hem length is not necessarily the perfect length. Please understand that there may be some slight errors.
  • When specifying hem shortening measurements, please refrain from specifying hem shortening in increments of less than 1 cm.
  • If you would like your pants hemmed at the time of your order, it will take an additional 1 business day from the usual estimated delivery time. If the order falls on a weekend or public holiday, it will be processed from the next business day. If you would like your pants hemmed at a later date, it will be shipped within 2-3 days after the item arrives at our store.
  • We use a sewing machine in our store to hem the pants, so the shipping date may differ depending on the situation. Thank you for your understanding.
  • Regarding hemming of jeans purchased at other stores We can also hem jeans purchased at Japan Blue directly managed stores on this website. We can also hem jeans if you bring them to a directly managed store, so please show us the email screen of your purchase details.
    For jeans purchased at a store other than Japan Blue directly managed stores, please first consult with the store where you purchased them.
  • We do not accept hemming of other manufacturers' products.
  • Regarding hemming of sale items and lucky bag items, hemming of sale items will be available for a fee.
    We charge 1,000 yen (excluding tax) per bottle.
    After finishing, the garment will be shipped cash on delivery, so the customer will be responsible for the hemming fee + shipping fee + cash on delivery fee.

For first-time customers

  • If you are purchasing our jeans for the first time, we strongly recommend that you purchase them without having the hems altered so that you can check the fit.
    We cannot accept returns or exchanges on hemmed jeans. Thank you for your understanding and consideration.
  • The waist size of jeans will change depending on the rise. Please compare with the jeans you already own and make a thorough decision before purchasing.